Delivery & Returns Information
Your order awaits
Yeah, you heard it right. We ship to the US & Canada for free. All you have to do is spend over $100.
Check out a breakdown of delivery & returns information for the US & Canada below ~ they’re slightly different for each, so make sure you read the small print (even if it is a tad boring).
For European orders please visit eu.astridandmiyu.com, for UK orders please visit astridandmiyu.com
USA
Shipping Times - Free shipping over $100
Orders to the USA will be shipped via OCS/USPS. A shipment confirmation email will be sent to you after the order has been shipped. *Please note, OCS/USPS require a signature and therefore cannot deliver to PO Boxes.
| Delivery | Delivery Time | Price |
| Standard | 3-6 Working Days | $15 |
| Orders over $100 | 3-6 Working Days | Free |
Canada
Shipping Times - Free shipping over $100
Orders to Canada will be shipped via OCS/USPS. A shipment confirmation email will be sent to you after the order has been shipped. *Please note, OCS/USPS require a signature and therefore cannot deliver to PO Boxes.
| Delivery | Delivery Time | Price |
| Standard | 3-6 Working Days | $15 |
| Orders over $100 | 3-6 Working Days | Free |
My order
Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.
All our deliveries to the US are shipped by OCS/USPS, If you would like to track your order please email us at customercare@astridandmiyu.com and we can provide the necessary information for you.
Exchanges & Returns
We offer refunds & exchanges as long as they are within 28 days of the date of purchase, and are eligible for return. Please check below for more information.
For all refunds and exchanges, please use our Online Returns Portal.
Items that are not eligible for returns are the following:
Earrings & Huggies (We do accept returns on Ear Cuffs)
Engraved Products
Advent Calendars
Individual Products in Sets - The products must be returned as a set to be eligible for a refund.
If you purchase something within a Gift With Purchase promotion and you wish to return it, you will also need to return the gift you received if it falls below the Gift With Purchase threshold.
Refunds and exchanges are usually processed within 10-14 working days of us receiving the items, although during busy periods this may vary. Refund will always be processed to the original payment method.
All returns must be the following to be eligible for a return:
Unworn
No signs of wear or damage
In its orginal condition and packaging
Please note we will not email you upon receipt of your return. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued.
To refund or exchange a gift, please use our online returns portal and select the ‘Gift Return’ option. Please note we can only process refunds through the method of payment the item was originally purchased
To exchange the gift, please send us the item in original packaging, including the gift receipt. If the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.
Custom & Duties
There will be no duties for US or Canadian orders, so don’t you worry about any hidden costs (we’ve got you covered).
