Our stores do get very busy, but sometimes we can fit in a walk-in appointment. We always recommend booking ahead of time to not miss out.

Yes, you can reschedule your appointment up to 24 hours before! If you change your appointment on the day, or miss your appointment, you could lose your deposit.

Age restrictions:

Lobes piercings: 10-18 years old. They’ll need to be accompanied by a legal guardian. Both guardian and child need a valid ID. In the case of different last names, a birth/adoption certificate must be presented matching the guardian’s name.

Cartilage piercings: 16+ years old. You need to be accompanied by legal guardian. Both guardian and child need a valid ID. In the case of different last names, a birth/adoption certificate must be presented matching the guardian’s name.

You won’t need a parent present from the age of 18. Any customer that looks under 25 years old must show ID.

ID Requirements:

We only accept government issued ID, and we don’t accept photocopies (just the original) e.g., passports, driving licence.

We challenge 25, so we recommend you bring your ID with you! We don’t accept photocopies.

If you are 16-18 years old you will definitely need to bring a valid ID (either a passport or driving licence) with you when getting pierced. This is a legal requirement and is needed for insurance purposes. If we think you look under the age of 18 we will ID you, so we advise you to bring along ID just in case. 

If you are 10-15 years old we can pierce your ears with the permission from a parent or legal guardian, they will have to bring along ID for themselves and the minor. The adult will have to do the consent form. If the guardians' surname is different to child's, we require a birth certificate or adoption certificate. No exceptions!

We cannot pierce you if any of these apply:

• You have taken any blood thinning medication in the 24 hours before your appointment (e.g. Aspirin)• You have had alcohol or taken any recreational drugs in the 24 hours before your appointment• You're pregnant or breastfeeding• You haven’t eaten 4 hours before your appointment.• You've used numbing cream within 24 hours of your appointment.• To avoid feeling ill or faint, make sure you’ve eaten!• If you have any health conditions, such as Epilepsy, you will require a doctors note. Please contact us at customercare@astridandmiyu.com for more information

Yes, piercing jewellery downsizing is free if you book with your piercer in your original appointment. If it’s booked outside of your original appointment, there’s a $25 service charge per downsizing bar.

The maximum amount of piercings you can have during one appointment is 2, but you'd need to select the "Two Ear Piercing Appointment". This can be a combination of lobe and cartilage, however only ever two cartilage piercings in the two ear piercing appointment on the same ear.

Our piercing collection consists of both studs and hoops, but you’ll need to check with your piercer to make sure they’re appropriate for your piercing placement. You can check out our titanium and 14k gold piercing jewellery here.

You can buy our 14k Gold Piercing Jewelry online with a shorter post for your healed piercings. We don’t sell our titanium range of jewelry online at the moment.

We only pierce daiths with specific styles of hoops and studs designed for daith piercings. Your piercer will be able to let you know what jewelry fits your piercing!

We're unable to pierce your conch using a hoop, because of the healing process. After a few months, when your piercing has fully healed, you can then change your stud to a ring if you wish. Book a ‘Jewelry Change Appointment’ online and we can do this for you with one of our other styles.

This will totally depend on your scar tissue, and if your piercer thinks it’s safe to do so. We recommend booking a consultation appointment before.

Changing your piercing is all dependent on how your piercing is healing, and your piercing placement. To find out recommended healing times, check out our Aftercare Guide. Once your piercing has fully healed, you can book a ‘Jewelry Change Appointment’ online to change your jewelry.

Healing times vary from person to person, and your piercing placement. Read about healing times on our Aftercare Guide.

Depending on how long you’ve had your piercing, we recommend visiting us in-store as soon as you can.

If you’ve lost your jewelry, try to find the original post and put a plaster on it as changing the jewelry can cause the hole to shrink down. Contact our Customer Care Team to book a replacement.

No, your piercer will let you know if your piercing needs to be changed to a smaller size. We only offer downsizing on straight piercing studs, so this isn’t available for rook bars or piercing hoops.