Before contacting our support team, we have put together a number of frequently asked questions for you to try and assist with any queries you might have. If you need further support, please email us at firstname.lastname@example.org.
Is the piercing jewelry included in the price?
No, jewelry is not included in the price. There is an initial $30 service fee for our one piercing appointment or $50 service fee for our two piercing appointment slots, and then the piercing jewelry is additional. Check jewelry prices here.
Do you accept drop-ins/walk-ins?
We only accept bookings by appointment through our website.
We recommend booking in advance to avoid disappointment. However, dependant on availability we can offer walk-in appointments.
Can I reschedule my appointment?
Yes you can reschedule your appointment! However, if you cancel or reshedule your appointment within 24 hours of your scheduled appointment time, you may lose your deposit. If you don't attend your appointment you will lose your deposit.
Are there age restrictions?
If you are 10-18 years old we can pierce your ears with the permission from a parent or legal guardian, they will have to bring along ID for themselves and the minor (either a passport or driving license). The adult will have to do the consent form. If the guardians' surname is different to child's, we also require a birth certificate or adoption certificate along with photo ID. NO EXCEPTIONS. If we think you look under the age of 25 we will ID you, so we advise you to bring along ID just in case. *We do not accept pictures or photocopies of ID
If you are 10 - 18 years old you need to be accompanied by legal guardian. Both guardian and child need a valid ID. In the case of different last names, a birth/adoption certificate must be presented matching the guardian’s name.
For helix piercings you must be aged 16 years and over, ID required
All cartilage piercings– must be aged 18 years and over, ID required
Any customer that looks under 25 years old must show ID
We only accept government issued ID, no photocopies just the original. e.g Passports, Driving licence.
Are there any other restrictions?
We cannot pierce you if any of these apply:
• You have taken any blood thinning medication 24 hours beforehand (e.g. Aspirin)
• Taken any recreational drugs or alcohol in the 24 hours beforehand
• If you're pregnant or breastfeeding
• You must have eaten in the last 4 hours before getting your ears pierced, to avoid feeling ill or faint
I just had lobe reconstruction, am I able to get a new piercing?
Minimum healing time for lobe reconstruction is 6 months depending on what the scars look like. The piercer might refuse the procedure, if they think the scars are too fragile to support a viable piercing.
What jewelry is used for piercings?
Our specific collection consists of both studs and hoops, however please be aware that hoops may delay healing time. You cannot get pierced using other styles on our website unfortunately due to the material and size. Piercing jewelry is either made from Titanium 14K Solid Gold. Check out our piercing jewelry here.
Can I get pierced with any jewelry from Astrid & Miyu?
We can only pierce with jewelry from our piercing collection.
How many piercings can I get at one time? How many cartilage piercings can I get?
The maximum amount of piercings you can have during one appointment is 2, but you'd need to select the "Two Ear Piercing Appointment". This can be a combination of lobe and cartilage, however only ever two cartilage piercings in the two ear piercing appointment on the same ear.
Can I fly after getting a piercing? Will it effect my holiday?
Do you have male piercing jewelry?
We have jewelry to suit all genders and preferences.
Can I get pierced with a hoop for my conch?
We are unable to pierce your conch using a hoop. This is due to the healing process. After a few months, you can then change your stud to a ring if you wish. Pop into the store and we can do this for you with one of our other styles.
Can I get pierced with a hoop for my daith?
We have specific styles of hoops for the daith, this is dependent upon consultation, as everyone’s daith is different.
Can I buy the piercing jewelry separately?
At this current time you cannot buy our piercing jewelry without getting a piercing.
Can I get an old piercing repierced?
This is possible dependant on the condition of your old piercing. Scar tissue varies by person and how you were originally pierced. Please consult with one of our piercers in store.
My piercing is sore, how long will it take to heal?
This is very common with a piercing. An ear piercing can take anything up to a whole year to fully heal. Continue to use the aftercare solution and be careful not to knock the piercing to cause more irritation. The worst thing to do is to remove the jewelry as this can allow an infection to occur. Everyone heals differently but minimum healing time for lobe piercings is 6-12 weeks and 1 year for cartilage piercings. These can get irritated even when fully healed if this happens, we recommend going back to your piercing care routine until it calms.
When can I change my piercing jewelry?
Changing your piercing is all dependant on how your piercing is healing. We recommend waiting at least 6 weeks for lobe piercings and 12 weeks for cartilage. Once this time has passed you are fine to change your jewelry. If you are unsure please contact us or come visit us in-store. We advise that you pop in to see one of our piercers to change any cartilage piercings.
Can two people get pierced in one appointment?
We can only pierce one person per appointment.
My piercing has fallen out, what should I do?
Dependant on how long you’ve had your piercing will decide on what action to take. If it is a reasonably fresh piercing, try not to wait longer then 24 hours to visit one of our piercers. This is subject to vary on a case by case basis as each person heals differently. In the case you’ve had your piercing for the required healing time, you may be able to replace the piercing with an existing piece of jewelry from your own collection.
Can I book an appointment to fit new piercing jewelry online?
You can book a Jewelry Change via our website. We currently only offer this service on our own jewelry.
My jewelry has unscrewed and has been lost. What should I do?
Best to keep the original post in and put a plaster on it as changing to another jewelry can cause the hole to shrink down, please contact customer care to book in a replacement.
How is my personal information used at A&M?
At A&M we take our customer’s privacy and right to data protection very seriously and we are committed to comply with the General Data Protection Regulations. We aim to apply the most appropriate physical and technical measures, including staff training and awareness. Our studio provides services which require us to collect and store data. This is a requirement from the local council and our insurers and needs to be stored for a minimum of three years.
As a normal part of our services at A&M we collect and hold your personal data such as your name, address, telephone number, email address as well as some medical information. We do not make any of your details available to any unauthorised persons or businesses such as direct-mail or other marketing companies. The physical data collected on customer consent forms is stored in a safe manner which prevents unauthorised staff, members of the public or other businesses from being able to access, copy or share any of your personal data.
Astrid and Miyu and all the piercers are fully licensed and registered with the local council for all the work we carry out. We pride ourselves in our strict compliance with all health and safety regulations and are proud to exceed all minimum requirements set by the council. We are also fully insured for ourselves and our clients.